The New Era of Customer Experience
January 31, 2018 @ 6:00 pm - 7:30 pm| Free
The Customer Experience landscape has shifted from solely addressing customer issues to being a platform for companies to enhance the experience of their users. Today’s Customer Experience teams walk alongside customers on their product journeys with the opportunity to transform potential negative experiences into positive engagements. Join us as we showcase how Aceable’s Customer Experience team turns user interactions into an opportunity to create delight for our students, and gain valuable insights from our panel of industry leaders from top Austin companies Spredfast and uShip!
- Virginia Miracle, Chief Customer Officer, Spredfast
- Jami Caruso, Director of Customer Happiness, uShip
- Whitney Laas, Customer Experience Manager, Aceable